Refund and Returns Policy for DrinkTopic

Effective Date: January 13, 2025

At DrinkTopic, located at 820 Iowa Cir, Clinton, Missouri, your satisfaction is our top priority. We understand that sometimes a return or refund may be necessary, and we aim to make the process as seamless as possible. This Refund and Returns Policy outlines the terms and conditions under which returns, exchanges, and refunds are handled. By making a purchase with us, you agree to the following terms.

1. Eligibility for Returns

  • Time Frame: Products can be returned within 30 days of the purchase date for a refund or exchange.
  • Condition of Items: Items must be unused, in their original condition, and accompanied by all original packaging and accessories.
  • Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return or refund:

  • Customized Products: Items that have been personalized or made to order.
  • Opened Consumables: Beverages or consumable products that have been opened.
  • Final Sale Items: Items marked as “final sale” or “non-returnable.”
  • Digital Products: Downloadable content, such as e-books or recipes.

3. How to Initiate a Return

  • Contact Us: To begin the return process, contact our customer service team at info@drinktopic.click or call (660) 885-6210. Provide your order number and reason for the return.
  • Return Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to send back your item.
  • Packaging: Ensure the item is securely packaged to prevent damage during transit.

4. Refund Process

  • Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
  • Processing Time: Refunds will be processed within 7-10 business days after the item is received and inspected.
  • Refund Method: Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card issuer to process the refund.

5. Exchanges

  • Eligibility: Items may be exchanged for the same product or another product of equal value, subject to availability.
  • Process: Contact us to confirm the availability of the replacement item before returning the original product.

6. Damaged or Defective Items

  • Reporting Damage: If your item arrives damaged or defective, contact us within 7 days of delivery. Include photos of the damage or defect to expedite the process.
  • Resolution Options: Depending on availability and your preference, we will offer a replacement, exchange, or full refund.

7. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to our error (e.g., defective or incorrect item), customers are responsible for return shipping costs.
  • Prepaid Labels: For returns due to our mistake, we will provide a prepaid return shipping label.

8. International Returns

  • Additional Fees: International returns may incur additional shipping fees and customs charges, which are the responsibility of the customer.
  • Documentation: Ensure that all customs forms are completed accurately to avoid delays.

9. Refunds for Shipping Fees

  • Non-Refundable: Original shipping fees are non-refundable unless the return is due to our error.
  • Return Shipping Costs: Return shipping costs are also non-refundable unless the return is due to a defective or incorrect item.

10. Contact Us

For any questions or concerns regarding returns or refunds, please contact us:

By making a purchase with DrinkTopic, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy. Thank you for shopping with us.